At the scene
- Make sure everyone is safe and call emergency services where required.
- Exchange details with other involved parties where appropriate.
- Record useful information such as location, registration numbers, photos and witness details if it is safe to do so.
- Do not admit liability or agree a private settlement without understanding the effect on your policy/claim.
Who should you contact?
Use the claims telephone number or instructions shown in the documents issued for your policy. That contact may be the insurer or an appointed claims handler.
Can’t find the documents? Use the support hub with your registration, email address and any payment/policy reference you have. Support can help locate documents, but a live claim still needs to follow the insurer’s claims process.
What to have ready
Policy details
Policy or certificate number, insured driver and registration.
Incident details
Date, time, location and a clear description of what happened.
Other parties
Names, contact details, vehicle details and insurers if available.
Evidence
Photos, dashcam footage, witness information or police reference where relevant.