Find the help that fits your question.
Choose a topic below, or send a message with your registration and reference. We’ll help you find the next step.
How can we help?
Pick a topic to see the most useful information or contact option.
Quote or registration
Check a vehicle registration, update driver details or resolve a quote that won’t continue.
Payment and checkout
Check a failed or pending payment, duplicate attempt or missing payment confirmation.
Policy documents
Find help with documents that are missing, delayed or show incorrect details.
Existing cover
Check My Portal for policy information and documents linked to your registration.
Claims and incidents
Use the claims contact shown on your policy documents to report an accident or loss.
No-claims bonus
Request proof of your no-claims bonus using the dedicated request page.
Complaints
Find the correct route for raising a complaint and supplying supporting information.
Security concerns
Report suspicious contact or account activity. Never send passwords or card security codes.
Something else
Use our message form for anything not covered by the topics above.
What to include in your message
A few useful details help us locate your quote or payment. Do not send sensitive payment or login information.
Tell us the registration, which page you reached and the message shown on screen. If the quote was for a particular start date, include it.
Include the approximate time, amount and any transaction or quote reference you can see. Never send a full card number, CVV, PIN, password or one-time security code.
Include the email address used during the journey, registration and policy/reference number if available. Check junk/spam folders first.
For questions about permitted use, dates, driver details, exclusions or cover limits, the issued certificate, schedule and policy wording take priority over general website information.
Common questions, clear answers.
Check these answers before contacting the team.
My card shows a pending payment. Should I try again?
Check payment help first. A pending bank entry does not confirm that insurance has been issued, and another attempt may cause confusion.
The vehicle information is wrong. What should I do?
If you have not paid, correct the registration or quote details before continuing. If you already paid, send support the registration and a reference before driving.
Where are my policy documents?
Check the email address used at checkout, your junk folder and My Portal. If documents are missing or do not match your trip, contact support.
I need to report a claim. Where do I start?
Follow the claims instructions in your policy documents. Our claims guidance explains what details to have ready and where to look for the insurer’s contact route.
Send a support message.
Tell us what happened, which page you reached and how we can help. Include a quote or policy reference if you have one.
Do not include: full card numbers, CVVs, PINs, passwords, one-time codes or copies of payment-card security information.